Thank you very much for choosing Charlas Café.
We greatly appreciate your interest and want your shopping experience to be as clear and enjoyable as possible. Below, we've detailed what you need to know about all our shipping options.
1.- Shipping and delivery. "Standard throughout Mexico."
The User acknowledges and accepts that their order will be processed immediately after clicking on "Complete Order" in the "Billing and Payment" section, and will be delivered via express courier service, and takes between 3 to 5 business days to reach the indicated address. In some cases, it may take longer than this time depending on the area where the products are delivered, or, where appropriate, incidents in the shipping process in which a delay in delivery may occur.
Charlas Café always provides users with carrier contact information for any shipping delays that may occur:
Contact information:
Post Office: 55 52708300 or 800 (3782338)
UPS: 800-7433-877
FedEx: 55 5228 9904
RedPack: 55 36824040
- The user must track their shipment at all times using the tracking number provided in the order shipping notification email, paying special attention to the scheduled delivery date of their shipment and any notifications or updates the carrier may provide regarding the delivery of the order. In some cases, the order cannot be delivered to the user's indicated address due to the distance from the home, which is why carriers cannot reach these areas. If this is the case, the shipment will be held at the carrier's office closest to the user's home, and the carrier will notify the user of the availability of their package so they can pick it up at that office.
- The user will have up to 5 business days to collect their order, counting from the date it arrives at the carrier's office. To collect the order, the user must present their official identification at the carrier's office when collecting their order. If the user does not collect their order at the designated office within the aforementioned timeframe or according to the carrier's estimated delivery policy, the order will be returned to Charlas Café's offices/warehouses by default. in: Chemuyil Avenue and Agua Street, 181 Santa Fe, 77723 Playa del Carmen, QR Mexico and Charlas Café will contact the user to arrange a new shipment.
Charlas Café makes this information clear, precise and known to users and provides notifications of the status of your shipment at all times through the tracking number portal located at the top of the menu on the official website of charlascafe.mx , as well as shipment updates, which are visible to the user at all times. Users can also check these updates through the carriers' official tracking sites using their tracking number provided by Charlas Café.
Charlas Café also provides and facilitates tracking links to the user from the carriers' websites, which are:
Carriers / Contact Information:
Post office: 55 52708300 or 800 (3782338) / Tracking from the Estafeta website
UPS: 800 743 3877 / Tracking from UPS website
FedEx: 55 5228 9904 / Tracking from the FedEx website
RedPack: 55 36824040 / Tracking from RedPack website
LOCAL DELIVERY
If the user selects the "Local Delivery" shipping method
The User acknowledges and accepts that his/her order will be processed immediately after clicking on "Finalize Order" in the "Billing and Payment" section, and will be delivered through the express courier service , receiving it on the same day if ordered before 5:00 pm local time (GMT-5) Cancun Time, QR Mexico, on business days from MONDAY to FRIDAY AND ON SATURDAY for orders processed before 2:00 pm (GMT-5) Cancun time, QR Mexico, to arrive at the address indicated by the user.
Local delivery hours:
* Monday to Friday: Orders placed before 5:00 pm (GMT-5) in Cancun, Mexico, will be delivered the same day within the Playa del Carmen, Mexico area.
* Saturdays: Orders placed before 2:00 pm (GMT-5) in Cancun, Mexico, receive delivery the same day in Playa del Carmen.
- Sundays are considered non-business days , and local deliveries are not processed in Playa del Carmen, Mexico.
- If the user places their order on a non-business day, outside of delivery hours or on Sunday, by default their order will be delivered the next business day during the current delivery hours, which are: 10:00 AM to 5:00 PM (Local Time (GMT-5)) Time in Cancun, QR Mexico. Saturdays from 10:00 AM to 2:00 PM (Local Time (GMT-5)) Time in Cancun, QR Mexico.
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Delivery will be made to the address indicated by the User at the time of Check Out, and will be delivered to any responsible adult present at the address at the time of delivery. For residential units or buildings with doorman service, this includes receipt and signature by the doorman.
- It is the user's responsibility to properly inform and inform the public that their products will be delivered to the security booth in their residential unit so that the person carrying the products can access the delivery.
- The person delivering your products may call or text you to the number provided at checkout to inform you of the delivery details.
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Deliveries cannot be made at a specific time, and if no one is at home, the courier will make up to two additional delivery attempts. If delivery cannot be made, the product will be returned to our offices/warehouse at: Avenida Chemuyil y Calle Agua, 181 Santa Fe, 77723 Playa del Carmen, Mexico City (Collection Point), and we will contact you to arrange a new delivery.
- Cash on delivery / Selecting local delivery.
- If the user selects the payment method option: (pay in cash upon delivery), the user acknowledges and accepts that his/her order will be paid in cash upon delivery of his/her products at the address indicated by the user at Check Out, (Payment screen ) to the person carrying his/her products who in turn may call him/her or send text messages to the number provided by the user at the time of Check Out (payment screen) , to inform him/her of details of his/her delivery and make the respective collection of his/her order.
SHIPPING TO ALL OF MEXICO
During peak seasons such as Buen Fin, Hot Sale, and the holiday season, our delivery times may be affected, so your shipment may take 7 to 10 days (or more) during these dates. In some cases, it may take longer than this, depending on the area where the products are delivered, or due to incidents during the shipping process that may cause a delay.
Delivery will be made to the address indicated by the User at checkout (payment screen) and will be delivered to any responsible adult present at the address at the time of delivery. The delivery note must be signed by the carrier. For residential units or buildings with doorman service, this includes the doorman's receipt and signature.
Deliveries cannot be made at a specific time, and if no one is at home, the courier will make up to two additional delivery attempts. If delivery cannot be made, the product will be returned to our warehouse, and we will contact you to arrange a new delivery.
INTERNATIONAL SHIPPING
Thank you for purchasing Charlas Café from your country. We appreciate your interest and want your shopping experience to be as clear and enjoyable as possible. Below, we'll detail what you need to know about our international shipping:
VERY IMPORTANT
International Shipping (Outside Mexico)
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Shipping Rates: International shipping rates will be calculated at checkout. These rates cover only the cost of the product and the cost of shipping your order from Charlas Café to your destination country.
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Additional Charges (Customs and Taxes): It is VERY IMPORTANT that you know that, upon receiving your package in your country, additional charges may apply from local customs . These charges include, but are not limited to, duties, import taxes, VAT, and/or customs handling fees. These fees are payable upon delivery to the designated shipping carrier (package carrier), such as UPS, FEDEX, or DHL.
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Calculation of Charges: Please note that customs fees and charges They are calculated and applied exclusively by the customs authorities of each destination country . We, as Charlas Café, have no control or influence over the determination of these rates.
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Charlas Café is NOT responsible for these additional charges. These costs are determined and charged by the customs authorities of your country and must be covered by the customer (receiver of the package). at the time of delivery.
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Recommendation: We strongly suggest you research your country's import policies and potential tariffs before making your purchase to avoid any surprises.
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Processing Time: International orders are processed and shipped within 1-5 business days.
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Delivery Time: Once shipped, the estimated delivery time for international shipments can vary significantly, generally between 10 and 36 business days , depending on the destination and customs procedures in each country. We will provide you with a tracking number so you can follow your package at all times and review and cover any import fees.
Important General Information:
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Correct Address: Please be sure to provide a complete and correct shipping address at the time of purchase. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.
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Changes to the Order: If you need to make any changes to your shipping address or order, please contact us as soon as possible at [your contact email address] or [your phone number]. We'll do our best to assist you if your order hasn't shipped yet.
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Please note: The authorities Government agencies often request a tax ID number or any official identification (of the recipient). Stay tuned via email. We'll ask for it if necessary to clear your package from customs and make delivery.
If you have any additional questions about our shipping, please don't hesitate to contact us.
We're here to help!
2.- Returns due to roasting defects or warranty.
The User may return to Charlas Café, at no cost, any product purchased on the Website charlascafe.mx and that presents any defect that: (i) makes it unsuitable for its normal intended use, (ii) diminishes its quality or the possibility of its use, or (iii) does not offer the security that, given its nature, is normally expected of it and its reasonable use, and that is within the warranty period.
Considering the origin of the products purchased, the User has a period of 5 days from the date of receipt of the products to inform Charlas Café of any dissatisfaction with them. Charlas Café will not be liable if this period is exceeded.
The return of products that present roasting defects will not have any additional cost for the User.
To formalize the return, the User must contact Coffee Talks within the 5-day period granted, through the following form https://charlascafe.mx/pages/contact , identifying the product or products subject to return, attaching a photograph or video showing the defects and a detailed report of the defects found in them.
Once Charlas Café receives the User's documentation and evidence, it will inform the User within 3 to 5 business days whether or not it will proceed with the return of the product.
If the return is requested, Charlas Café will inform the User how to deliver or ship the defective product to its offices/warehouses.
Each returned product must be unused and include all tags, packaging, and, if applicable, documentation, original parts, and accessories. If the User fails to do so, Charlas Café reserves the right to reject the return.
Once the product has been received and the defects assessed, Charlas Café will give the User the option of exchanging the product for another with the same characteristics, unless this option is objectively impossible or disproportionate for Charlas Café.
If, due to a lack of inventory, it is not possible to ship another product with the same characteristics, the User may choose to terminate the contract (i.e., receive a refund of the amounts paid) or request the shipment of another type of product of their choice.
Delivery of the product with the same characteristics or the new model chosen by the User, as applicable, will be made within 3 to 5 business days, starting from the date Charlas Café confirms with the User the exchange of the defective product or the shipment of the new product.
The exchange, shipment of a new product, or termination of the contract will not entail any additional costs for the User.
If the User terminates the contract, Charlas Café will refund the full amount paid to the User for the purchase of the defective product (including shipping costs). The refund will be issued using the same payment method as your order.
Charlas Café informs Users that the refund period for amounts paid will depend on the payment method used by the User at the time of purchase:
- If the User paid by credit/debit card, Charlas Café will refund the amount paid within 14 business days from the moment the User contacts Charlas Café and both parties agree to the cancellation. (Subject to the availability of the bank responsible for processing the refund)
- If the User made payment via PayPal, Charlas Café will refund the amount paid within 24 to 48 business hours after the User contacts Charlas Café and both parties agree to terminate the contract. (Subject to PayPal availability)
3.- Right of Withdrawal (cancellation or refund).
Your order begins processing immediately after clicking on "Finalize Order" in the "Billing and Payment" section, so if you wish to cancel or return your order, you must contact us through the following form https://charlascafe.mx/pages/contact
If the User is not satisfied with the products received in their order, they will have a period of (5) business days to return the entire order or, if they prefer, they may return any of the products that were part of the total order. This process is carried out without charging any type of discount and without the need to indicate the reasons.
However, the User must directly bear the cost of return to Charlas Café , whether they return the entire order or decide to return only some of the products in the order.
To formalize the return, you must contact Coffee Talks at https://charlascafe.mx/pages/contact . Once the refund request has been received, Coffee Talks will indicate the method of shipping the order to its offices and/or warehouses.
The User may send the product to the following Charlas Café offices/warehouses: Avenida Chemuyil y Calle Agua, 181 Santa Fe, 77723 Playa del Carmen, QR Mexico. (Collection Point).
Charlas Café is not responsible for the courier company hired by the User to return the order. For this reason, Charlas Café recommends that the User request proof of delivery from the courier company once the courier has deposited the product at Charlas Café 's offices, so that the User has proof that the product was properly delivered to Charlas Café .
Charlas Café is not responsible for the address to which the User sends the order for return.
The costs of returning the order (such as shipping costs via courier companies) will be borne directly by the User. If the User fails to do so or if the product is damaged, the User accepts that the product may be depreciated or that Charlas Café may reject the return.
Once Charlas Café verifies that the order is in good condition, Charlas Café will proceed to refund the full amount paid by the User.
If the User decides to return the entire order, Charlas Café will refund the User the full amount paid (including shipping costs from Charlas to the User).
If the User only wishes to return one or some of the products that were part of the order, Charlas Café cannot refund the shipping costs paid by the User for the entire order.
Charlas Café informs Users that the refund period for amounts paid will depend on the payment method used when purchasing the product:
- If the User paid by credit/debit card, Charlas Café will refund the amount paid within 14 business days from the moment the User contacts Charlas Café and both parties agree to the cancellation. (Subject to the availability of the bank responsible for processing the refund)
- If the User made payment via PayPal, Charlas Café will refund the amount paid within 24 to 48 business hours after the User contacts Charlas Café and both parties agree to terminate the contract. (Subject to PayPal availability)
- Charlas Café - charlascafe.mx reserves the right to follow up on any case and/or request if the basic information is not available or provided. and essential that the Charlas café technical support team can ask the user to provide evidence of an order such as:
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Order number from the official Charlas Café store.
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Evidence such as screenshots of the payment gateway showing the order number and/or order placed from the official Charlas Café store.
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Evidence such as screenshots of the payment gateway showing the mobile IP address or the order page from the official Charlas Café store.
- Evidence such as screenshots of the payment gateway showing the order date from the official Charlas Café store.
Or any other information that the Charlas Café support team may request from the user.
4.- Change of products.
Charlas Café does not allow the User to exchange a product purchased for another product offered on the Site. If the User wishes to exchange a product, they must exercise their right of withdrawal and subsequently purchase the new product they desire.
5.- Cancellation of orders.
Coffee Talks makes every effort to keep the inventory shown to the User updated in real time, however, there may be some delay and a product may be shown that is not in stock, so Coffee Talks reserves the right to cancel the order placed by the User in whole or in part, giving notice of such situation within two business days following the User's purchase.
Charlas Café - charlascafe.mx reserves the right to follow up on any case and/or request if the basic and essential information that the Charlas Café technical support team may request from the user to provide evidence of an order is not available or provided, such as:
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Order number from the official Charlas Café store.
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Evidence such as screenshots of the payment gateway showing the order number and/or order placed from the official Charlas Café store.
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Evidence such as screenshots of the payment gateway showing the mobile IP address or the order page from the official Charlas Café store.
- Evidence such as screenshots of the payment gateway showing the order date from the official Charlas Café store.
Or any other information that the Charlas Café support team may request from the user.
